Return Policy
Damage, Quality and Missing Items
All claims must be submitted within 24 hours of receiving your order. Report any issues with damage, missing items, or quality concerns. Store all items appropriately while your claim is reviewed.
Do not send the order back. Our team will assess and respond with a resolution as quickly as possible.
Do not send the order back. Our team will assess and respond with a resolution as quickly as possible.
Required Documents to File a Claim
To process a damage claim with our shipping insurance provider, please include the following:
- Customer invoice (proof of value)
- Buyer statement describing the damage. An email or chat screenshot is acceptable.
- Photos of the damaged item and all packaging, inside and outside
- A photo of the shipping label while it is still affixed to the box
Refunds
After reviewing your issue and it is determined a refund is due, the amount will be refunded to your original form of payment. Please remember it can take 7 to 10 business days for your bank or credit card company to process and post the refund.
Orders
If there is a UPS delay on your order and the seafood is no longer safe for consumption, we can resend your order on the next available ship date.