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Frequently Asked Questions

We're here to help!

Shopping with us is easy - all of your personal info, order modification, and order history needs can be managed online.

Looking for more support? Give us a call!

How can we help?

Monday - Friday 6 AM-3 PM

Saturday- Closed

Sunday - Closed

After hours: Please reach out via email- support@yamaseafood.com

We will try to respond within 3 hours window during weekdays.

Weekends- within 1 day of receiving email.

Most of, if not all of our fish is sashimi quality and can be eaten raw (except for fish like Halibut and Sablefish). However, the FDA recommends freezing or curing the fish for consumption as sashimi. Please see the entry below for more details.

Or "Sushi Grade" refers to items that can be consumed raw. They are of the utmost highest quality and are perfect for all types of preparations.

When you place an order, we place a hold for a slightly higher order total on your card. This pending hold is replaced by the correct charge upon successful packing and delivery. This process ensures that suppliers can charge accurate weights for products (i.e. 1.24lb Fillet vs. 1lb Fillet ordered). If the user cancels the order or the payment hold is not captured, the authorization is cancelled and the funds are released back to the customer.

Like any package in today's world, you do not have to be home. Due to the perishable nature of the product it is advised that someone receieve the package and transfer the contents into the refrigerator or freezer as soon as possible. Our drivers will leave packages in designated locations, with doormen or in a package room. Please place any unique delivery requirements in the notes section.

If we feel that there is no safe place to leave your package, we will return the package to our facility and a re-delivery will be attempted. There is a fee associated with re-delivery.

Members of our team arrive as early as 2 am to start cutting and other team members work together to carefully pack each fish and put your order together. Each Yama member is trained to follow proper procedures and standards to keep everything clean and sanitary.

You can make any changes or cancel your order up until 24 hours before delivery or pick up. Because our team starts very early in the morning, we are not able to accommodate changes to your order on the day of delivery.

We cannot accept returns or cancellations the same day of your order but we will do our best to address any issue with your order. You can cancel or change your order up until midnight the day before desired pick up or delivery.

Through our partnership with UPS we are shipping fresh and frozen seafood to all 50 states. All our online products can be shipped using UPS. All UPS shipments are shipped using gel ice packs and insulated liners. We look forward to getting our delicious, healthy, and sustainable seafood in homes across the country. Due to the perishable nature of seafood we ship all UPS orders with Next Day service.

Any product issues due to shipping via UPS are not covered by Yama Seafood. If any issues arise or you're not satisfied, please contact us. Yama will file a claim on your behalf. Once/if Yama is given a credit, we will relay a refund directly to your account.

Superfrozen products (like tuna) should be kept at -76'F for optimal quality. Once it's stored in conventional freezers (-4'F), the quality will degrade over time. We recommend consuming within 7 days when stored at -4'F.

All UPS orders will be delivered the day after the shipping departure date.

We are open from Monday through Friday only. Please note that we delivery to certain areas on certain days. Check out our Service Locations to see which days we can deliver to your route.


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